Welcome to threadwear.store’s FAQ page!

  1. How do I place an order?
    Select the item you like, choose the size and color, click “Add to Cart”, then go to the checkout page to fill in the delivery information and complete the payment.
  2. What payment methods do you support?
    We support the following payment methods:
    Credit / Debit Card (Visa, MasterCard, American Express)
    PayPal
    Apple Pay / Google Pay (supported by some devices)
  3. How long will the order be shipped?
    We usually process the order within 1-2 business days. Once shipped, you will receive a confirmation email with the logistics tracking number.
  4. How long does it take to ship?
    Standard delivery in the United States: 3-7 business days
    Expedited delivery (if selected): 1-3 business days
    Note: Holidays and weather factors may affect delivery time.
  5. Can I return or exchange my product?
    Of course. We offer return and exchange service within 30 days from the date of receipt. The product must be unworn, undamaged, and with intact tags. Please visit our Returns and Exchanges Policy page for detailed steps.
  6. What if the item I received is faulty?
    If the item you received is defective, sent incorrectly, or has other problems, please contact our customer service team within 7 days of receiving the item and we will provide you with a free exchange or refund.
  7. How can I check the status of my order?
    Log in to your account and go to the “My Orders” page to view the order status and logistics information. Unregistered users can check through the tracking link in the email.
  8. Do you sell standard US sizes?
    Yes, it is recommended to refer to it before purchasing to ensure that you choose the right size for you.
  9. Can I cancel my order?
    If the order has not been shipped, we can cancel your order and refund you in full. Please contact customer service by email as soon as possible to let us know your order number.
  10. How can I contact you?
    If you have any other questions, please contact us at the following methods:
    Email: Service@threadwear.store
    Phone: +852 46202797