Thank you for shopping on our website. The following is threadwear.store’s policy description on product transportation and logistics distribution, which applies to local and international customers in the United States.

  1. Shipping range
    We support delivery services in all states in the United States, and provide international delivery to many countries and regions. Specific supported countries can be viewed at checkout or contact customer service to confirm.
  2. Logistics partners
    We work with the following well-known logistics service providers to ensure that your order is delivered quickly and safely:
    Delivery within the United States:
    UPS
    USPS (United States Postal Service)
    FedEx
    DHL Express (expedited option)
    International delivery:
    DHL Express
    FedEx International
    SF Express International (some Asian countries)
    Local postal partners in various countries (automatically matched according to region)
  3. Shipping processing time
    All orders will be processed and shipped within 1-2 business days (excluding weekends and statutory holidays).
    During special promotions, large order volumes may cause slight delays in delivery time. We will notify you in advance and provide the latest status.
  4. Shipping time (estimated)
    U.S. local standard delivery: 3-7 working days
    U.S. local expedited delivery: 1-3 working days
    International standard delivery: 7-15 working days (depending on the destination)
    International expedited delivery: 3-7 working days
    Please note: The above shipping time is an estimate and may be delayed due to factors such as weather, customs clearance, holidays and destination country policies.
  5. Import and export standards and customs clearance instructions
    We strictly abide by U.S. export regulations. All international orders are accompanied by a legal commercial invoice with the value and category of the goods indicated.
    International buyers need to understand and bear the import duties, value-added tax (VAT) and customs clearance fees that may be incurred in the destination country.
    If the package is returned due to the recipient’s refusal to accept or failure to clear customs in time, the customer shall bear the relevant return shipping costs.
  6. Shipping status tracking
    After shipment, we will send a logistics tracking link via email. You can view the package shipping status in real time through the link. If you have any questions, please feel free to contact the customer service team.
  7. Transport anomalies and lost items
    If your order is delayed, lost or delivered abnormally during transportation, please contact us within 15 working days from the date of shipment. We will assist in coordinating with the logistics company and provide you with solutions as much as possible, including re-delivery or refund.
  8. Address filling instructions
    Please make sure to fill in the complete and accurate delivery address when placing an order, including house number, city, zip code and contact number. The customer will be responsible for the delivery failure caused by the wrong address.